Wollongong City Council - Wollongong, New South Wales

Overview of Wollongong City Council

The Wollongong City Council, located at 41 Burelli St, Wollongong NSW 2500, Australia, represents a pivotal district government office for the residents of the Wollongong region. Contact them via phone at 242277111 or visit their official website at wollongong.nsw.gov.au for more detailed information.

Key Features and Accessibility

The council's office stands out for its wheelchair-accessible car park and entrance, ensuring that all citizens, regardless of mobility, can access their services without hindrance. This inclusive approach reflects the council's commitment to serving the entire community efficiently and respectfully.

Service Quality and Customer Interaction

Reviews on Google My Business highlight the council's dedication to customer service. With 50 reviews and an average opinion of 2.4 out of 5, it's clear that while there's room for improvement, the council is recognized for its professional and considerate staff. An example of their commendable service includes a case where Geoffrey H. received invaluable advice despite numerous calls, demonstrating the council's commitment to meeting the needs of its constituents promptly and effectively.

Recommendations for Visitors

For anyone seeking information or assistance from the Wollongong City Council, here are some key points to keep in mind:

- Embrace the Accessibility: The council's commitment to wheelchair accessibility is noteworthy. Ensure your mode of transportation accommodates this feature.
- Prepare for Potential Wait Times: Given the busy nature of the office, as reflected in customer reviews, it might be wise to prepare for wait times when contacting them.
- Utilize Multiple Channels: Don't hesitate to reach out through phone, email, or in person. The council seems responsive to various forms of communication.
- Visit the Website: For extensive information and to stay updated on services and events, visit their website at wollongong.nsw.gov.au. Here, you can find detailed resources and contact information.

👍 Reviews of Wollongong City Council

Hanna A.

5/5

I had an urgent request on behalf of a NFP/Charity. The Reception team were always professional, courteous and considerate of my needs. I waited for only a couple of days and was always encouraged to call any time. Its easy to appreciate how busy everyone at Council must be but despite that, they were always conscientious of our needs. Geoffrey H. called multiple times, gave the best possible advice he could, just so we could meet our timings. Incredible service from the whole team; superbly conscientious of their constituents.

Chris K.

1/5

$320. This is the cost of a single parking infringement in a residential street of Fairy Meadow. Is someone at the council having a laugh?! Let's play spot the signage together (hint, it's there):

Kath

1/5

136 $ fine for 20 min parking ueah my bad for not displaying the ticket but were u hiding around the corner and this is why ppl shop else where

Ronald F.

1/5

If l could give Less Stars l would, however, I Don't Have That Luxury.. 😒😒😒😒😒😒😒
I like many home owners in the Wollongong Area just pay my dues and have to deal with these Incompetent Overpaid Clowns.
I have often thought of having a say but
Could Not Be Bothered Til Now.
I live in Gibsons Road, Figtree and need
to say how l feel in what I've had to put
up with. Not To Mention, Every Other
Motorists who lives in & uses Gibsons Road.
The Problems started when the Access to Gibsons Road From the Southern End From
The Eastern Side was made a "NO ENTRY"
Then came the Speed Humps which
have made Absolutely NO DIFFERENCE TO SLOWING DOWN OF TRAFFIC AT ALL!!!!!.
The only thing speed humps seem to do is cause Damage to Suspensions, etc, etc..
Then Come The Spray Seal. Instead of
Repaving Our Road they used Spray Seal Which Resulted In Constant Sweeper Truck Noise & Additional Heavy Traffic Movement.
While Experience This Rubbish l've Then
Witnessed Frazer Street & Factor Road
Unanderra Get A Complete Rejuvenation With A Bitumen Mat Finish.
Whoever Organised The Gibsons Road Scope
of Work Must Have Been Rewarded Hansomely. I'm sure everyone will know what
I mean & understand the circumstance. 😉😉

Oriana C.

1/5

Recently had an issue for land rates for our property which were paid twice, applied for a refund and the whole process was disappointing, refunds only by cheque and only processed on Thursdays so I have to wait till next week for a refund!!! Not customer focused at all!!

Lisa

1/5

Most disappointed with the care from this council. I am a local resident paying high rates for years & have had a concern about a new DA next door & access to their secondary dwelling. Our private land is constantly being trespassed on & we mentioned this would be a concern if the DA did not consider access to the secondary dwelling on the new development next door. Every week it is presenting itself as a huge problem for our property, privacy and safety that builders and the new owner just keep trespassing on our land. Council should have considered access to this not through our land & mentioned to the owner they do not have vehicle access. Now it is out of council's hands that our land is being used & damaged & causing issues to us as residents.

Mat R.

5/5

The staff were very efficient and welcoming. We concluded our business within five minutes of walking through the door.

AJ C.

5/5

I have really appreciated Council's dedication to making Wollongong more bike-friendly and climate-friendly. The new bike lanes (e.g. on Smith St) have made commuting into and around the CBD much safer and more accessible for cyclists, which has made it possible for me to do things like reduce the impact of food miles by biking to the grocery store and ride at night. When you live within a 5km radius of the CBD, it makes sense to save money and cycle in our beautiful city! Wollongong drivers are highly aggressive and antagonistic towards people (even kids) riding bikes, so without proper cycling infrastructure like this, cycling safely in this city wouldn't be possible for a lot of us. I would love to see more education campaigns to reduce driver aggression. Many other cities in the world have made cycling easy, safe, cheap, and have minimal impact on car traffic, and I am glad we are on our own journey to do this here. I love seeing the development of more climate friendly policies in Wollongong. Thank you, WCC!