Willoughby City Council - Chatswood, NSW

Jo S.

Unprofessional, unsympathetic and rude customer service. Continuously cuts you off without listening when you’re trying to explain your query. They don’t even know what they’re doing or how to do their job! Please train your staff on proper communication skills.

arash K.

Worst Ever! Rangers are there to still your money. Watch out specially around the schools and around the Chatswood Station.

M M.

The whole Archer St rubbish bins has been uncollected for 2 weeks.

Emails and calls has been made but to no avail.

As we’ve been advised 2 weeks ago to leave it out there waiting for collection and it remains uncollected. Passers by throws rubbish in there and it’s overflowing with flies around.

As a restaurant with paid outdoor dining area to the council, this is not only unhygienic and but also seriously detriments our business.

Can the Willoughby City Council commercial waste service collect this anytime soon?

Add: contacted the Willoughby Mayor Tanya Taylor as a last resort. Mayor promptly replied and advised will raise this as an urgent matter. This morning it was such a relief to come to see the matter has been resolved. Many thanks Mayor, so glad we have you!

John H.

I am disabled, and due to their negligence I fell over. I sent an email one month ago and got a response indicating they would respond within 10 business days. They didn't respond at all. So I called them, and they hung up. So I called back again and was left on hold for over an hour. I live in Willoughby Council's area. The best response I can expect from them is nothing at all. They are completely hopeless.

LIO W. L.

My comment goes to Wahroonga traffic signs. I never get speeding fines and I got 2 speeding fines in Wahroonga. I mean, they must put the cameras where you are going down the hill and it automatically speeds up a bit. Was going 50 km /h in 40 zone. I mean how ridiculous is that. They must be after money to steal money from good drivers. I really want to avoid this rubbish suburb.

Riri S.

I guess I can say by now I know more information from most of the staff and I can teach them how to do their jobs. Most of them untrained, rude and they just tell you we will call back, yes you may get a call but never a clear answer. Never!!! wasted weeks and still did not get what I need, they push you from person to another as they know nothing about their jobs

Scott J.

Customer service by phone is very good. They always answer quickly and action generally happens within a few days - such as replacing broken bins, organising waste pick up after the truck missed it. Removing dangerous branches from a damaged tree .

Joan S.

I am writing to express my sincere gratitude to your Tech Bar Library staff member, Vivien. Today she so patiently and politely guided me to attain on my laptop two similar platforms to Zoom. Being an aged, bit nervous, learner she made it so easy for me. We need more people like her. Many thanks. Joan Suter