ShiftCare - Macquarie Park, New South Wales

Address: 68 Waterloo Rd, Macquarie Park NSW 2113, Australia.
Phone: 283114101.
Website: shiftcare.com
Specialties: Disability services and support organization, Aged Care, Software company.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet.
Opinions: This company has 177 reviews on Google My Business.
Average opinion: 4.7/5.

📌 Location of ShiftCare

☎️283114101

⏰ Open Hours of ShiftCare

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

Introduction to ShiftCare

ShiftCare is a dynamic and innovative organization based in Macquarie Park, New South Wales, Australia. With its address at 68 Waterloo Rd, Macquarie Park NSW 2113, Australia, the company has been providing exceptional disability services, aged care, and cutting-edge software solutions to various sectors within the healthcare industry. The company's phone number is 283114101, and their official website is shiftcare.com.

Specialties and Services

At ShiftCare, the specialties revolve around offering comprehensive support and resources for individuals with disabilities, seniors, and those working in the healthcare field. The organization is particularly focused on developing intuitive software to streamline administrative processes and enhance the overall efficiency of service providers. Their dedication to creating user-friendly platforms has garnered them recognition and trust within the industry.

Other Points of Interest

On-site services to cater to the specific needs of clients
Wheelchair-accessible car park, ensuring easy access for all visitors
Wheelchair-accessible entrance, facilitating a seamless entry experience
Wheelchair-accessible seating, accommodating individuals with mobility concerns
Wheelchair-accessible toilet, promoting inclusiveness and comfort

Company Opinions and Reviews

ShiftCare has received an impressive 177 reviews on Google My Business, earning an average rating of 4.7/5. This high level of satisfaction can be attributed to the dedication of their support team, an overall user-friendly platform, and their commitment to innovation. However, some users have expressed disappointment in certain features that are not as efficient for those outside the NDIS framework. Despite this, the majority of feedback highlights the company's strong potential to become a long-term solution for businesses in various healthcare sectors.

With its strong focus on disability services, aged care, and software development, ShiftCare continues to make significant strides in simplifying administrative processes and enhancing the quality of care provided to individuals in need.

Recommendation

If you are searching for a reliable and innovative organization to support your healthcare business, look no further than ShiftCare. Their dedication to developing efficient software, combined with their commitment to providing exceptional services, sets them apart in the industry. To learn more about the company's offerings or to get in touch with their team, please visit their official website at shiftcare.com. Don't hesitate to reach out; ShiftCare is here to help your business thrive.

👍 Reviews of ShiftCare

ShiftCare - Macquarie Park, New South Wales

Olivia

3/5

Great support team, overall userfriendly platform.
That said I have been unhappy and disappointed with some of the features, and lack of, which create additional time and work for administrative processes. Not efficient when running a business where one is already time poor. The software and developments is also very heavily focused on NDIS-only, and forgets about other players under the SCHADS and community/home-based healthcare services. I don't see ShiftCare being the long-term solution for my business needs.

Catarina S.

2/5

It is good to organise the shifts but, I found not too practical to use it.
I casually, downloaded a wrong document on my app and I wasn't allowed to delete it to change to the right one and there is not any information or how to contact a support assistance helping me and teach me to delete it.
I definitely would not recommend it to anybody.
I used better app than this.

Fre3dz O.

5/5

Our organisation has been using Shiftcare for about 4-5 years now and we love it. It's user friendly and the support team is second to none. Shiftcare is definitely the foundation of our organisation and we would be lost without it! Thank you Shiftcare!

Ty K.

1/5

no calendar integration.

my response to their reply below;

"Hi Ty, thanks for your feedback! We're always working to improve ShiftCare, and we'll share your suggestion with our team - feel free to reach out at [email protected] if you'd like to share more details."

It's disappointing that calendar integration is still not available, especially since I contacted ShiftCare about this six months ago. It's a standard feature in other scheduling platforms and shouldn't be difficult to implement.
I ended up having to hire a developer to create a workaround, which they built in just two weeks. I even offered to demo this solution to one of your representatives, but they didn't even bother to respond.
This lack of communication and disregard for a basic user need reflects poorly on ShiftCare. Until this essential feature is added, I can't recommend this service to anyone.

Lucas W.

5/5

This has been a saving grace while becoming an ISW. The schedule is very easy to use and the invoicing is awesome.
Live support has been unbelievably handy and quickly sort any issues you may have after the o boarding meeting you get scheduled.
5/5 for me.

Admin K. C.

4/5

ShiftCare is a big help in streamlining our processes and maintaining records. We appreciate their very efficient chat support. We hope for more improvements especially in the forms feature.

Daniel

5/5

I thoroughly researched the market for an end-to-end platform to manage my support business, and ShiftCare stood out for several reasons:

1. Transparent and affordable pricing: The clear, publicly disclosed pricing structure, paired with logical licensing tiers, is especially accommodating for smaller businesses like ours.
2. Responsive customer service: ShiftCare’s team is friendly, knowledgeable, and quick to address questions through live chat, phone calls, and live webinars.
3. Flexible seat management: The ability to adjust user licenses mid-cycle and apply credits instantly is a major convenience.
4. Xero integration: ShiftCare’s seamless integration with Xero simplifies invoicing and payroll management.
5. Continuous improvement: ShiftCare maintains a semi-public roadmap, regularly delivering updates and bug fixes to improve the platform.
6. Comprehensive support materials: Their extensive library of guides, videos, and webinars, along with informative sessions on marketing, payroll, and compliance, make onboarding and daily use smooth and accessible.

While there are areas for improvement – such as the need for a mobile admin app, a more responsive website, and better UX for managing recurring shifts – ShiftCare has significantly reduced our admin workload and errors. I highly recommend it to others in the industry whenever I get the chance!

Ashand C. A. S.

5/5

ShiftCare has made scheduling easy and efficient for our team. The interface is user-friendly and the customizable features fit our needs perfectly. Automated reminders keep everyone informed and the Andrew and his support team is responsive and helpful. Overall, ShiftCare has simplified our operations and improved communication seamlessly. Highly recommended!