Royal Life Saving Aquatic Academy - Denistone East - Denistone East, New South Wales

Serena L

We have had such a positive experience here, the teachers and staff are all so lovely and welcoming. Little L was always scared to get in the water but we have seen so much progress under the care of Bernadette. She is very patient and kind to her students, and understands how to motivate them. It’s been really exciting for us as parents to see how L has grown in his love for swimming!

Thank you, we really appreciate all your efforts!

Sue Ross

A great swim school who works hard to get your children to be confident swimmers. They work with you to ensure your child is benefiting the best they can. Their swim teachers are consistent and they work well at informing you on any changes that may be happening. Both my children enjoy their classes and teachers. We have had a lot of great teachers and it's always so nice to see familiar faces everytime we go.

Ally H

swimming lesson started 5 minutes late due to a lane change and ended 3 minutes early yesterday. Given these circumstances, we may be entitled to a partial refundand this is still happening despite discussions with the center

Kaya Kaya

Bernadette is very good teacher, my son had been with different coaches and been different swimming school. She has so much passion for the kids even she is in manger position but you can see that she really enjoying teaching the children. My son was quit behind but since he joined the holiday intensive program with Bernadette , I can see him improve a lot. Much appreciated she even travel far away to look after the kid at denistone east.

Wendy Li

As a DEPS parent I was so excited for their grand opening but after almost two years of learning I had to withdraw my son from the lesson. He doesn't seems improve at all and he is now stuck at the same level for a year. He has been doing 2x30mins lessons in a row each week but unfortunately with different coaches. The reception told us unfortunately they can't customise teaching for each kid I guess that means they are treating each kid as a machine? The coaches said my son's dolphin kick is the problem that stops his progress, can't they have him do it every lesson to practice more? I emailed them two weeks ago expressing my concern and nothing come back. They are a big organization and they don't even care if kids are improve or not. The poor customer service really shocked me. Avoid this school if you don't want waste your money!

Lachlan & Tanya Chay

Swim teachers aren't reliable here to show up. It's every other week there's a teacher change. very inconsistent for children to learn. Have raised with management and no change.

Teresa Zha

It's convenient, most teachers are good and most staff are very helpful. But as royal customer who joined the aquatic centre since it was open and waited it to be open for so long, we are quite disappointed for a few things; We found we were overcharged from a statement via email (that we only received once) due to their admin error but we were told they were unable to provide credit; Second time, there is clearly communication gap from centre to parents, we reported the detailed communication issue via email wishing to have further discussion, ironically, it has been nearly 2 weeks, we still haven't received any response about the communication issue.

Yukako Honjo

My 9yo and 5yo had their very first lessons on Saturday a few weeks ago. They had an assessment a day before which was late Friday afternoon and I completed their enrollment on the same day. When we turned up the next day, none of the instructors had updated student lists with them. I asked a girl at the reception a few times to reconfirm which class each of my boys would be in. Long story short, they mixed up my 9yo and 5yo. My 9yo had no trouble in the kindergarten class. My 5 yo swam to the other side using a kick board but he could't stand up, panicked and then ended up going under water. His instructor was looking away and he was completely unaware of this happening until one of the parents sitting nearby threw a kick board to my boy. Luckily he could hold his breath and he was ok.

I'm sure it is unlikely to happen again, but I can't bring myself to go back here.