PCYC Hornsby / Ku-ring-gai - Waitara, New South Wales

Arti S.

Amazing staff, facilities, gym and basketball courts. Super friendly staff and great cafe area. Would %100 recommend training or even eating lunch here.

AA

They NEVER answer phone calls and the online venue booking does not work. Virtually impossible to book a court

Yao C.

Great gym with clean facilities, easy parking and also offers different classes for all age group. Being using the gym for the last 5 years now, very friendly staff and each time when you walk in, you will see the lovely staff at the front (Brendan, Brad and many other team members)

Sam A.

Great vibes, we recently had our daughter’s gym party here and had a good experience.

Behram M.

A nice place to visit, learn and discover how a horrendous customer service looks like.

It’s a norm to expect staff at the front desk to ignore you and spend time having a coffee and chat.

It’s a norm for them to make extra debits out of your account. So you’ll need to check on what has been debited.

If you request a pause on your payments while going away on holidays. They will typically get you to fill out an application form and dump the form somewhere in their backroom and charge you as normal. The 2 options you have is to either visit their reception multiple times just to check if they have actually put a hold on your debit (which they wouldn’t have as they would require you to make multiple visits and request a stop payment) or else the other option is to let the direct debit go ahead and then deal with the horrendous customer service desk.

The range of equipment in their outdated gym and the way they are maintained would have looked alright for a gym in late 1990's or early 2000's.

Mariale 1.

I recently had a kids birthday here and I would not recommend the venue at all.
The booking process needs massive improvement, they ask you to email an account that is clearly not monitor and if you call to get any kind of information regarding party bookings nobody has any clue. When I finally was able to book (after a number of emails unanswered and calls and visiting the place, it really should not be that difficult!). Then came the day of the party, when arriving few minutes to the start time, in reception nobody knew where the party host was, extremely disorganised. After already a bad start to the experience, then the food came and another disappointment, kids basically left the whole food because it was not pleasant at all. To top it off, some of the staff can be very rude and are lacking on customer service skills.
I would definitely not recommend to have a kids party here.

M C.

Considering they make it virtually impossible to find a functioning page for the cafe within this facility, I’m posting it here. Today my partner & I stopped into the cafe and purchased a Lemon Meringue cake that was clearly labelled as “Gluten Free”, come to find upon eating it that it had a cake style base. It was dry, and not great. What made matters worse, within half an hour, both of us were extremely unwell. Being coeliacs, we knew we’d consumed gluten. Considering neither of us had eaten anything else, we knew why. I checked with the girl upon purchasing that it was gluten free, which she confirmed. The fact both of us were ill not long after tells us otherwise. Extremely disappointing and utterly annoyed considering it has now made us both very unwell and ruined our plans for a Saturday. This kind of stuff can’t continue… allergies need to be taken seriously.

Street W.

An amazing venue! The staff, police and trainers are all fantastic supports for local kids who need help to get off the streets. This review is to say thank you to Hornsby PCYC for their continued efforts!