Officeworks Mulgrave - Mulgrave, New South Wales

Ray M.

This branch is brilliant with great customer service . I get all our business office requirements from Officeworks sometimes online and other times at their Mulgrave NSW store. About 8 days ago I went there and bought 1 x box of A4 copy paper and after I got back to the office I realised that they had charged me for 2 boxes. There is no way of actually calling the branch and it wasn't until today ( 8 days later ) that I was in the area and I pulled in to let them know what happened and I didn't have my receipt with me but showed the transaction on my phone. I told them I didn't expect them to be able to do anything about it but I just wanted to let them know what happened. Without any delay at all they told me that they would refund the money . I told them I would just take another box. Great Customer service thank you so much

MA L.

A stand-alone store that is well stocked, especially heading back into the school term.
Efficient and friendly staff.
A car park is available, wheelchair/pram accessible.
The go-to place to get my photos printed - quick and great pricing.

Darren N.

Customer service at this store is extremely poor. With some rude staff who know nothing about their products and then get attitude with the customer when you ask questions about said products. Filed a complaint which asks if you would like to be contacted about what happened to have no one contact me at all !! If the management don't care about the way the customers are treated, why would the staff Management there seem to forget without customers no one there has a job, disgusting attitude and behaviour. Highly advise going elsewhere if you would like good customer service and people who actually know about the products they sell. Sad to see the way customers are treated there.

Jessica C.

Why bother with the “I’m on my way” button when not once (in five click and collects) is the item ever ready. You end up standing around for ten minutes; may aswell buy it in store. Zero convenience.

Joey C.

Very hit and miss customer service, some great staff and some entirely unhelpful. My main issue is there was no sense of urgency to fix when they messed up a click and collect order. This is something which can be corrected with proper training for floor staff. Very mediocre store with potential to be better, C-

Jess H.

Just popped in to the Mcgraths Hill store, served by a lovely young man, Daniel. We needed passport photos and the most difficult part was wrangling our 19mth old. Daniel supported our experience with patience, calm and a friendly disposition. Thank you Daniel.

shan C.

Absolutely disgrace of a store. Had to wait 1 hr 5 mins in line just to hear they can’t take passport photos.

Team members and team leader roaming around and gossiping but not clearing the queue that’s building

info I.

It's christmas and you say its delivered tomorrow so i thought i would save the 40min drive. Now after 5pm and its changed delivery date to 2-3 days. Everyone is waiting for our products.....im trying to run a business. Not good enough. Now I have to cancel and drive at 6pm. Thanks !!