Myrtec - Managed IT Services Newcastle - Wickham, New South Wales

Address: Suite 3 Level 1/97 Hannell St, Wickham NSW 2293, Australia.
Phone: 240327200.
Website: myrtec.com.au
Specialties: Computer support and services, Computer consultant, Computer networking service, Computer service.
Other points of interest: Online appointments, Onsite services, Wheelchair accessible parking lot.
Opinions: This company has 63 reviews on Google My Business.
Average opinion: 4.9/5.

📌 Location of Myrtec - Managed IT Services Newcastle

☎️240327200

⏰ Open Hours of Myrtec - Managed IT Services Newcastle

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed

Myrtec - Managed IT Services Newcastle

Located at Suite 3 Level 1/97 Hannell St, Wickham NSW 2293, Australia, Myrtec is a reputable managed IT services company that specializes in providing exceptional computer support and services, computer consulting, networking services, and more. Established with a vision to simplify IT for businesses, Myrtec has grown to become a trusted partner for companies seeking efficient and reliable IT solutions.

Key Features and Services

Specialties: Myrtec offers a wide range of services including computer support, computer consulting, and computer networking services, ensuring businesses have a comprehensive IT solution tailored to their needs.
Online Appointments: To make it convenient for clients, Myrtec offers online appointment scheduling, allowing businesses to manage their IT needs without disrupting their daily operations.
Onsite Services: In addition to remote support, Myrtec provides onsite services, ensuring that any physical IT issues are addressed promptly and effectively.
Wheelchair Accessible Parking Lot: Myrtec ensures accessibility for all clients by providing a wheelchair accessible parking lot, making it easy for everyone to access their services.

Testimonials and Reviews

With an impressive 4.9/5 average rating based on 63 reviews on Google My Business, Myrtec has built a strong reputation for delivering high-quality IT services. Many clients appreciate the company's ability to explain complex IT concepts in layman's terms, ensuring that even those without a technical background can understand their solutions. One satisfied customer shared, "Everyone I have dealt with at Myrtec has been fantastic. They have made everything easy to understand without using any tech jargon."

Another highlight of Myrtec's service is their dedication to building long-term relationships with their clients. They go beyond simply resolving IT issues; they partner with businesses to grow and evolve their IT infrastructure, ensuring they remain competitive in their respective markets.

Recommendation

If you're seeking a reliable and professional managed IT services provider in Newcastle, look no further than Myrtec. With their comprehensive range of services, commitment to client satisfaction, and exceptional reviews, they are well-positioned to help your business thrive in the digital age.

To learn more about Myrtec's services and how they can benefit your business, visit their website or contact them directly at 240327200. Don't miss this opportunity to partner with a leading IT services provider in Newcastle.

👍 Reviews of Myrtec - Managed IT Services Newcastle

Myrtec - Managed IT Services Newcastle - Wickham, New South Wales

Dyanne P.

5/5

I would highly recommend Myrtec, everyone I have dealt with has been fantastic. I met with Rob Dawson when setting up my financial services business, Michael Thomas helped remotely set up my systems and Krys Sutton, our BDM is a great resource for us. They have all explained everything IT in lay terms. No tech jargon, they have just made everything easy.

Patrick G.

5/5

Michael, Steven, Rob, Krys & the team at Myrtec are an absolute standout IT and advisory partner! Their proactive approach ensures issues are resolved before they become problems, and their professionalism is second to none. Myrtec is not only highly skilled but also incredibly enjoyable to work with.

Michelle C.

5/5

Michael, Rob and the team at Myrtec are always highly responsive and helpful. I appreciate their assistance, expertise and professionalism which helps me run my small business seamlessly and stress-free.

VBD A.

5/5

VBD have been with Myrtec now for a number of years now and are very happy with the service provided to us, for our IT and phone support especially Michael & Thomas but the rest of the team are also very helpful and highly recommend the whole team.

Maz S.

5/5

I cannot speak highly enough of Lauren and the entire Myrtec team. They consistently go above and beyond in their work, ensuring that every IT issue is resolved promptly and efficiently. Lauren, along with her team, is not only highly skilled and knowledgeable but also incredibly dedicated to their clients. No matter the time of day or the complexity of the problem, they are always there to help, offering support with a smile. Their commitment to excellence and customer satisfaction is truly remarkable. I wholeheartedly recommend Myrtec for any IT needs!

Jake B.

5/5

Michael is the absolute best, always an honour to talk to and always makes me so happy. The rest of the team are also so so lovely and I hope one day to look as handsome in a suit as Rob Dawson.
P.S. all jokes aside, this team helps me all the time and I have no idea where I would be without them
Big Love to the Myrtec team xx

Maddi K.

5/5

Michael is amazing and has been able to assist me with every IT-related issue I’ve had and patiently answers all my silly questions so that I also understand what’s going on. 10/10 recommend!

Brad E.

1/5

Worst IT company I have dealt with in 15 years. Our priority was to have our PC's protected from any potential risks. Months later, there are still multiple PC's without any type of antivirus or other protection of any kind.

Expect to wait 10 days plus for a response to any email you send them. They seem more interested in billable hours vs actually helping you. In fact, they will even bill you and hold you ransom if you try and leave to another provider with better service level.

Again, I've been dealing with IT companies for over 15 years and this is by far the worst I have dealt with. Lots of marketing fluff to get you signed up then they go missing when you need anything, but happy to bill you for everything.

Edit:
The new IT provider was able to fix the “significant gaps” that you underestimated. Turns out all you guys had to do was actually install security software on each computer that I had requested on several occasions you do. The new provider was able to do this along with a heap of other upgrades within a couple of hours..

Just to confirm, I had zero voicemails or emails letting me know the process had been paused because you were waiting on me.

The simple fact is, your company completely forgot to implement anything you were asked to do. If you were waiting on me for something, you should have kept trying to make contact (or at all).