Dovida Sydney North Shore and Northern Beaches (formerly Home Instead) - Pymble, New South Wales

Caroline O.

Home Instead responded quickly when we suddenly needed assistance at home for my elderly mother. The carer was a perfect fit for my mother and the carer was able to step in with only a few days notice. I would highly recommend their services.

Kathryn H.

A wonderful, professional, empathetic organisation. The care and attention given to my mother is beyond appreciated. All of the staff are attentive and thoughtful and I am beyond blessed that Angela oversees my mum’s wellbeing. Cannot recommend more highly. Wonderful organisation.

Lisa M.

My father was lucky enough to experience the wonderful care provided by the carers from Home Instead. My initial contact was so incredibly positive and the move from admin to care seamless. They took care of me and Dad with a minimum of fuss. All thanks to Jennifer, an amazing lady.
The carers were respectful, kind and hard working, and were able to observe and report changes in Dads condition as they arose.
I would highly recommend their services!

Jennifer M.

Our family experience with Home Instead was faultless. Exceptionally professional, and considerate in both the office and caring staff. Every detail of care was finely tuned to meet all our expectations. The carers, three in our case, were amazing. Attentive, kind, aware, and totally willing to help in so many ways. I can highly recommend Home Instead. They are a feel good agency!

Desert R.

I must say, Annette Wallace is an exceptional community representative at the Sydney North Shore and Northern beaches Home Instead office who has made a tremendous impact over the past year and a half. Her professionalism and friendliness are unmatched, and it's clear that she is incredibly passionate about her role.

Annette's dedication to her job is truly admirable. She goes above and beyond to ensure that every interaction is not only productive but also pleasant and memorable. Her expertise and attention to detail have been invaluable to me, making every experience with her a very positive one.

I cannot recommend Annette enough. If you're looking for someone who is not only highly skilled but also genuinely cares about the people she serves, Annette Wallace is the person you want to work with. Thank you, Annette, for your outstanding service and commitment! You have been such a pleasure to deal with 🩷🩷

Sue B.

Home Instead (North Shore Sydney) have been helping my sister stay in her unit since 2017, (way beyond what I thought was possible), so this is based on experience. In short, if you want a caring, efficient and amazing caring service, look no further.
The help began before she had a care package. When needs increased, Home Instead organized one, which was good as I am not in the same State and didn't know the system. More recently, they arranged for increased care. Once again, they did it all.
Home Instead have been brilliant at choosing carers who would get on well with my sister, (who has hearing and mobility problems). Only once was there a complaint, and after discussion they were happy to make a change.
Home Instead have been very efficient at contacting me whenever problems have arisen, and discussing what should be done. It is a great relief to know that really caring people are looking after her. As mentioned, I am in another State.
Currently, the carers are keeping her happily at home, doing shopping, cooking, cleaning, and taking her to medical and other appointments - just about everything, in other words.
Just recently I found out that Home Instead has an after hours team, when there was a medical emergency. My sister was unable to contact family, and Home Instead handled the situation and arranged for an ambulance. I only found out about it later, when they were able to make contact.
So I can recommend Home Instead to you if you are looking for a great group of carers.
John Blaxland

Kate C.

There’s no denying that many aspects of old age are hard. But the help and care that the Home Instead team are providing to Mum is definitely making things a lot easier. Easier for Mum who loves her carers, is having her daily needs met and is enjoying the social interaction. And easier for me as her daughter who was trying so hard to keep her happy and safe in her own home. She now has a team helping to achieve this and it’s working so well!

From the very first phone call I made to Home Instead, we couldn’t be happier with the level of service and care. From mums Care Manager through to the office staff and Mum’s three carers, the whole team is wonderful.

Danyel M.

I am the owner of a mobile exercise physiology business (Rehab on the Road) and deal with many aged care providers. Home instead (North Shore and Northern Beaches) has been the most delightful to work with, very helpful, knowledgeable and show a great deal of compassion and care for their clients. Matthew and Jo have been a breath of fresh air to work with, extremely responsive willing to go the extra mile not only for their clients but for service providers like myself. Keep up the good work team.