Coles Wetherill Park - Wetherill Park, New South Wales

Mrs G.

I had an incredibly disappointing experience with Chloe and the manager, Dan. As soon as I arrived at the self-service checkout, Chloe asked if she could take the machine I had just started using. When I told her I was still using it, she later accused me of being rude. Shortly after, I noticed a product was priced incorrectly, and when I brought it to Dan’s attention, he dismissively stated that he didn’t have time to ensure every item in the store was stacked correctly. Instead of handling the situation professionally, Dan aggressively yelled in my face, using foul language, and even after I pointed it out, he continued.

I turned to Chloe and said, ‘I wasn’t being rude, so why is he yelling?’—to which she responded by again claiming I was rude. She also complained that the store was busy and that I wasn’t scanning my items fast enough, as if that justified their behaviour. I told Chloe that their behaviour was unacceptable and ugly, and she laughed in my face before sarcastically saying she hoped my day got better. At that point, I lost my patience and became vulgar myself.

The lack of professionalism and customer service from both of them was appalling. Absolutely horrible experience.

Monica K.

I went to Coles Wetherill Park Stocklands on Saturday around 12.30pm to purchase a few items. I would like to praise the young female staff Emily who worked at the self checkout register. Emily was friendly, helpful and kind. She was proactive in assisting me with withdrawing cash from the Eftpos machine. It is a breath of fresh air when I experience such lovely service in Sydney. Management should acknowledge Emily for her enthusiasm and pride in her role 🙂

Sargis M.

Exceptional customer service from young Georgia! Thank you for your help at the self checkouts. Your genuine concern and pleasant smile are very much appreciated.
COLES should be very proud to have.
Cheers.

hugo P.

Good place, price and quality. Plenty parking.

Deep A.

It’s 5pm.. and I visited coles wethrill park… but unfortunately i didn’t buy anything from your shop.. because there was not a single trolley in the bay… i will not visit coles again…

No N.

Posting this on behalf of a family member, but on Wednesday 12th July 2023 approximately between 8.30-9am in the morning went to the deli and asked the worker to serve us. But just ignored us and kept doing what she was doing. Asked again and still ignored. If this continues customer care will come in handy. I would give more stars because of how the store layout is. But we do not need this kind of service coming from workers paid to do their required jobs!

sada C.

Great place to shop. I love shopping here.

keith G.

Large modern store.

Just wanted to commend the staff member at the self serve today. Was really courteous and helpful.

Makes the customer feel valued.

Keep up the good work.