Anglicare Newmarch House - Kingswood, New South Wales

Katy F.

My brother has been a resident of Newmarch for about 18 months now. It was a very big decision, but it was definitely the right one. He called it home, right from the very beginning. His room is great. The staff have been wonderful and friendly, and we feel happy and confident that he is being well cared for. There are a lot of things for the residents to get involved in, if they choose to do so. Whenever there is an issue to be addressed, we have found it has been taken seriously, there is transparency from the management, and appropriate action taken. The manager, Dulan, and the other staff there, seem to do a lot of work towards the residents' care and comfort, and the nursing staff are also to be applauded for their care. I would definitely recommend Newmarch to anyone who is considering an advanced care facility.

Lukas R.

There is a life giving spirit of love, care and compassion amongst staff in Newmarch House that is very rare to find in aged care. My parents have been here since Feb this year and both require intensive support.

I have found the residential manager, Dulan, to be very responsive, open and transparent. Under his leadership, the staff are respectful and open to our requests & suggestions - so that a genuine partnership of care emerges over time.

Our family always feels at ease when visiting and are at peace knowing my parents are not only receiving a high level of care, but are surrounded by a loving team of nurses, carers, pastoral workers and support staff.

I highly recommend Newmarch House and thank all the staff for bringing Anglicare’s Christian values & spirit to life in their day to day interactions with residents, families and fellow staff members. God bless your work.

Chrissy M.

Newmarch House is providing A1 care for their elderly residents. My Mum has been a patient for over 12 months now and staff are wonderful ! Dulan the manager has bought NM into a new era and a revamp, the facility is safe, clean, all standards are highly met. Social activities from Zumba, to happy hour, singalongs, bingo, craft, cookery are on weekly, including regular visits from the therapy dogs. All the NM employees deserve a big thankyou for looking after our families, like their own!

Sue H.

I just want to share how much my mother appreciates all the staff in Newmarch House. She thinks they are all wonderful. She feels very much it is her home now and that the staff respects her wishes. She loves to have a chat with them and they always take the time to talk with her. Her family also appreciate the staff and the care Mom receives.

Sandy

Easter 2022, Newmarch house staff broke my mothers wrist while transferring her after a shower. A few days after that, my mum got Covid-19 from yet another staff outbreak at the facility. My mother died from complications 4 weeks later. My mum would be alive today, if not for the incompetent, unprofessional staff, bringing Covid-19 back into Newmarch house.

In the last 2.5 years, Newmarch house continued to fail my mum. The staff were so untrustworthy, i had to put CCTV in my mother's room. What i caught on camera was shocking & disturbing:- staff stealing items from the room, staff mishandling my mum, staff sleeping on my mum's bed, staff jumping on my mum's furniture, staff using my mum's room as a staff room to chat all night- while my mum tried to sleep, staff stripping urine soaked sheets off the bed- but leaving my mum soiled in a chair. The list goes on.....

At every occassion, the facility manager and general manager told me, "sorry". Staff couldnt administer the correct medication. Sorry. Staff couldn't administer the correct thickened fluids, which resulted in my mum aspirating and going to hospital. Sorry. Staff couldn't prepare a decent puree meal for my mum to eat. Sorry. Every time, i was told, "sorry", but nothing was ever resolved, or fixed, and the mistakes continued.

This facility never recovered from the 2020 covid outbreak, and they still do not know how to contain an outbreak when it happens. The staff are more complacent and lazier than before, except now, they have a chip on their shoulder, and resent being there. Sadly, nothing will ever change at Newmarch house because Anglicare dont take any accountability for any staff errors. The general manager will make a bunch of empty promises that are unfulfilled, and so the cycle perpetuates.

As an established aged care provider, you would expect Anglicare to be a leader in this field. If you google them, you will see they have strong core values. The reality however, is very different. Ive never seen Anglicare's core values upheld. Anglicare's Newmarch house does not exceed standards or expectations, they still haven't reached compliance! They will tell you everything you want to hear, but never the truth.

If you love & care for your family, you will not put them in this facility. You will never be told the truth and your family member will only be neglected and mistreated. Trust me, you will regret it.

Stewart S.

If this is the way Anglicare treat our elderly parents, they should be shut down and fined millions of dollars. I am sure that if any of the residents failed to pay their bills, they would be thrown out very quickly. I am sure they don't do it for free. Shame on the entire organisation.I will not be going to a Nursing or Retirement home. A plastic bag and gaffer tape is the best option.

Ray M.

My mum couldn’t be happier. Loves the people, the activities and the food. We find the care provided to be excellent.

Seerat C.

WORST EXPERIENCE!!! the staff behaved very rudely and inhumanely.The staff treat you like a machine or animal. Made me work whole shift without having any break.