RBI Australia - Smeaton Grange, New South Wales

Dean

Great local shop, cannot recommend these guys enough.. I've been shopping with RBI since they have opened, in that time I have only had 1 extremely minor hiccup with one of RBI's suppliers. The team at RBI had this sorted for me quickly i cannot ask anymore of them.
The private coaching sessions we enrol our son into are next level and worth every cent.. Coaches were able to identify areas in my sons technique that needed to be worked on, started improving them straight away, and gave me the tools to help improve him at home, without trying to upsell more sessions..
The group sessions have been just as great and have brought his game to that next level..
All the staff are friendly and knowledgeable, and just go that little extra to help out. Which is the exact reason, we have been and will continue to be a customer of RBI for many years to come.. Support a local business that supports the local clubs and gives back to the game..

Isaac F.

I went shopping for a Baseball bat for my 7 year old grandson, who is currently suffering for leukemia as well as type 1 diabetes. I played a little bit back in the day but I haven’t played in a very long time and I really don’t know anything about the sport. When I walked in, this handsome young man named lincoln, was very quick and eager to satisfy my needs as i searched for a baseball bat, however he did struggle to get the one i wanted from the top shelf due to his short stature. Otherwise, his service was impeccable, and my grandson was so incredibly happy with his gift that he was healed from leukemia. Many thanks to Lincoln, and RBI for your kind service.

Nate B.

I'm quite a rookie at sport so when my son told me to get need this and that I really had no idea. This young handsome man, Lincoln I believe his name was, was very kind and patient in helping my old legs around the store to get whatever my son asked. I dont see my son Michael much so it was really special when he loved the bat and glove. Thanks Lincoln for your choice and thanks RBI for your service.

I’m A. P.

I woke up next to wife last week, and I knew she wasn't satisfied with me, I knew what to do to make her happy. I went to RBI and this young handsome man named Lincoln treated me like a queen, in other words, a short King helping a queen. He helped me pick the perfect bat for my wife. Now she loves. Thanks RBI, and the thanks Lincoln.

Ashleigh W.

We've always been well taken care of and received outstanding service from the crew at RBI. Mo went above and beyond for us today and helped us get our daughter sorted with her new glove. Thank you!

Benjamin P.

I recently had the pleasure of meeting Lincoln, a truly standout employee who went above and beyond in helping me customize my baseball gear. If you’re looking for someone who knows their stuff, especially when it comes to baseball accessories, Lincoln is the one to talk to. First of all, I can’t help but mention that Lincoln would totally rock a mullet – it would just add to the cool, laid-back vibe he already has. But beyond his style, Lincoln’s expertise and creativity really made my shopping experience memorable.

I walked in hoping to find a good grip for my baseball bat, and Lincoln immediately understood what I needed. He didn’t just show me the typical options; he introduced me to a variety of grips that matched both my play style and aesthetic preferences. I was amazed at how many types of grips there actually were, from ultra-tacky ones that are great for wet conditions to more subtle options that provide just the right balance of grip and flexibility. Lincoln walked me through the pros and cons of each, patiently answering all my questions. He even let me test out a few sample grips to see how they’d feel in action.

What really stood out, though, was how Lincoln took the time to help me design a custom Hello Kitty pattern for my bat. I know that might sound unconventional, but I wanted my bat to reflect a bit of my personality, and Lincoln was fully on board with the idea, he even thought that he might want one as well. He brainstormed with me about different designs and suggested ways we could make it look both unique and professional. It was clear that he wasn’t just trying to make a sale; he genuinely cared about helping me create something I’d love.

Lincoln’s creativity didn’t stop at the pattern itself. He recommended durable, high-quality materials that would keep the design looking fresh even after a lot of use. We settled on a design that incorporated Hello Kitty elements in a subtle way, keeping it playful yet sophisticated. He even suggested color combinations that would pop without being too flashy, and I ended up with a bat that’s completely one-of-a-kind. Thanks to Lincoln, I now have a grip and a design that I absolutely love, and it makes playing baseball that much more fun.

Overall, Lincoln turned a simple shopping trip into an unforgettable experience. His attention to detail, product knowledge, and creative flair are unmatched, and I’m so glad I had him there to guide me through the process. Plus, just picturing him with a mullet makes me smile – it would suit him perfectly! If you’re looking for someone who will listen to your ideas, help you find quality gear, and add a personal touch to your equipment, Lincoln is definitely the person to ask for. I can’t recommend him enough! And he should definitely get a Mullet!

Cassie B.

As I was searching for baseball equipment and wondering what type and quality I should buy, I was really struggling to decide what to get, however when I almost gave up, a knowledgeable young man named Lincoln helped me to find good baseball gear and recommended this amazing shop, thank you to Lincoln for showing me this store, it was a catch and great products. Thank you to the lovely Lincoln.

Ash S.

[online order]

12 days after ordering a simple bat grip, and paying a flat fee of $15 for it to ship, it will finally arrive.

Yes, the item was more expensive than any of their competitors, but without stock elsewhere I didn't have much choice.

What absolutely sucks, is having to pay a flat fee that is 50% of the item value, only for it to take nearly a fortnight to reach me.

For the record, express shipping would've come in just under $15 and would've been with me in a day.

Flat fee shipping is fine for multiple, or larger items, but a lack of flexibility in shipping for small items is why I won't be back.

I'll continue to support the businesses who go to the effort to make their online experiences competitive, and if what I what isn't available anywhere but RBI - I'll wait next time.