Club Lime Wollongong - Wollongong, New South Wales

Maddie G.

I cancelled my membership over 2 years ago, and all of the sudden I have someone chasing me for 1.2k that’s unpaid! I haven’t used the facility as I was under the impression my membership was cancelled, but no. Staff cannot do their jobs. I have to pay for a mistake made by the employees! I then found out you could only cancel in your portal. Be careful signing up to this gym. They are money hungry and rude.

Simon J.

Mould everywhere. This gym could easily be 4-5 stars if the management actually would repair the broken equipment on time. The aircon is weak, which always leaves you covered in sweat and the bathrooms and full of mould. The management always deflects complaint and act powerless to act in repairing stuff... so no member concerns are answered in a reasonable time.

Honestly, it's disappointing club lime HQ need to get their $hit together instead of running more sales every 2 weeks.

Denis E.

In response to the answer of my complaint below:

Why do you need my contact details. Just fix the problem !!! You don't need to write me personally, I do not need apologies. Just do what is right, fix your service, you can do better! Care about your business a little, or hire someone who cares.

Wollongong Club Lime member. Very disappointing with the toilet facilities and change rooms. They barely get cleaned, clothes hooks are broken. I have asked number of times to clean the sauna and showers it has black spots residue from usage, mouldy black areas in the shower on the tiles. However; nothing has been addressed. Also the Sauna breaks quite often. How is this business is still running, beyond my understanding. You have privilege to be in the prime location, lift your game up.

They do have good equipment, the staff is friendlish, clean exercises area.

Ironic to have wipes in the gym everywhere but the bathroom, toilets and change rooms are horrendous. You have to change your cleaners.

I am looking to join a different GYM.

Mia W.

Have been a member here for years and love the great facilities, Sophie the new manager is so quick to correct any issues and answer any queries, she is such an asset to the gym - so keen for the new bathrooms to be done too!

Rizia A.

I was a member of club lime in Canberra and have always had good experience with all the gyms there but sadly, the one in Wollongong doesn’t live up to this. Staff are always rude. I tried greeting the reception staff a few times and for all occasions was blatantly ignored. I noticed they say hi to some members but not all. As a result, sadly, I’ll be canceling my membership at this gym and will try to find a new one. I’ve never been to a gym where staff/ front desk staff are so rude and quite clear about it too.

Prachi B.

The biggest regret was to join clublime. Charges irrelevant fees. Not good customer service. No help on the right time. I have been charged additional money that does not makes sense. Never rejoining.

Tyger L.

Not impressed with the communication and off boarding experience. Inevitably your time at a gym will have to come to an end and these guys have made it awkward, inconvenient and very unclear as to what and how the process of leaving works. I emailed about leaving 3 months ago and they’re still charging me and taking days to get back to my emails. Great gyms are everywhere these days, I’d recommend getting around one of the other ones in the gong that is more personable and understanding.

To K.

Unreasonable suspension, charging fees when my membership is suspended and are unable go in. False advertising.