Cassie Weeks
1/5
LANDLORDS DO NOT CHOOSE THIS REALESTATE.
Changed their name four times over the five years that I sadly had this horrible real-estate "manage" my property, clearly so they can make it look like they have good reviews and haven't screwed people over. They had a high turn over of staff in the period I was with them, so much so I had to ask who was now managing my home on multiple occasions (poor communication). I say this only to make clear that the two women, who were assigned to me at the very end of the ordeal were wonderful. They were pushed under the bus by McGrath to deal with a situation that was never their fault, but due to the companies negligence. Once I started pulling McGrath up on their mistakes, I felt like I was treated as a liability to their reputation and like a perceived threat, instead of a paying client.
This review may step on some toes in this small community, but they will only be angry about the truth being told. If proof is needed, I have it.
McGrath had many people looking after my property over a five year period for a long term tenant. Apparently none of them bothered to communicate to one another or even make themselves knowledgeable about my property on hand-over to the next property manager.
I had a long term tenant, with specific requirements regarding pets not being allowed inside the house. I found out my tenant did in fact have pets inside my home for most of their tenancy, including a cat who peed on the carpets.
McGrath done inspections (photos not very thorough) and even had photos of the animals inside of the house, but nothing was done about this. This negligence resulted in my house smelling that badly of animals (even after having it professionally cleaned multiple times) that I had to pay out of pocket to completely replace the carpets. Note three of four carpeted rooms were brand new when the tenant moved in, the forth being already in great condition.
The tenants lease required them to ask if they wished to have more pets at the house. Clearly, none of the property managers looked at the lease agreement, because the tenants never asked.
I had to basically harass McGrath agents about multiple issues over months, which lead to a lapse in time where I would be able to take the tenant to court for damages. McGrath also tried to tell me that despite damages from the tenant (more than what has been mentioned here) I could only claim $82 dollars of their bond. It took me ages to fight this with them. I was paying THEM to take care of my property and they fought me tooth and nail over everything.
Agents took so long to get any information to me that they should have already had on file and the fact I had to continually ask and fight for information is pathetic. They kept putting me off, presumably hoping that I would just give up on the issues, some of which did not exist (a signed pet lease agreement included) because they hadn't done their job.
I had to continually ask for a new signed pet lease agreement, when said tenant was found to have a cat that had not been approved and was continually told "it will be done, it has been done". IT WAS NEVER DONE and because of this real-estate I had no leg to stand on in regards to any agreement with the tenant.
At the end of tenancy, the real-estate fought for the tenant despite her having done the wrong thing and broken multiple clauses of the lease agreement.
I had to eventually threaten them with going to court just to get them to do their damn job properly. In the end I was still out of pocket having to fix the house for a new tenant (which took months). If I had the time, money and mental patience to take them to court for losses I would. At least I can warn others of my experience.
